Orders will be delivered to the delivery address provided at the time of ordering and will be made using either Royal Mail or Hermes. Your order may need to be signed for and we request that somebody is available to take delivery of your item. If you have ordered a large or heavy product, we recommend that you make appropriate arrangements to accept the delivery. If for any reason we are experiencing difficulties with your delivery, contact a member of our team on email@example.com
All orders over £45.00 to UK Mainland addresses* are delivered absolutely FREE of charge no matter how many items you order, whilst a delivery charge of £4.95 is made on all UK Mainland* orders under £45.00. This covers order processing, packaging, handling, insurance and delivery costs. Please note that £45.00 refers to the total or part value of your order irrespective of VAT payment status. Please contact us should you require any further information or email us at firstname.lastname@example.org
We aim to dispatch all orders within 48 hours of receiving your completed order and payment and they will be sent out on a 3 to 5 working day service. If you have not received your order from us within 5 working days, please contact us. Please note however, that depending on availability, items may be sent separately and so you may not receive your entire order in one delivery.
We hope you will be happy with your order but we will accept the return of any UNUSED products within 7 days of purchase for a full refund. Unused products should be returned with their order number and documentation. The customer is responsible for the cost of returning unused products and this cost is non-refundable.
Any product returned to us must be in its original condition. If it appears to have been used it will be returned to the sender and no refund will be issued.
Age Concern will not be held liable for the loss in transit of any returned item(s). We advise you to ensure the products are adequately packed and insured during any return journey. We would also advise you to use a courier if you are unable to deliver the products personally.
If the Customer requires the products to be collected, the cost of this collection will be borne by the Customer.
If you require an alternative item please place a new order on our website.
Returns for Incontinence products where a packet has been opened/partly used goods or where the seals/labels have been removed will not be refunded.