Telephone Befriender

Volunteer Telephone Befriender

We believe passionately about combating loneliness and isolation and since 1981 have funded a befriending service from our core charitable reserves.  The service is provided free of charge and is supported greatly through the marvelous work of our volunteer befrienders. Our volunteer befrienders visit people in their own homes or local communities to offer long-term support and companionship and to link them back into society.

Purpose of this role: To offer social contact for older people who have been assessed by the Befriending Officer as being lonely and at risk of isolation.
Time commitment: 1 – 2 hours minimum per week Mon – Fri (between 9.30am and 4.30pm).
Location: Beech House and own home*

This position will report to: Befriending Officer in their absence the Outreach Officer

Necessary personal qualities: Active listener and good communication skills on the phone. Honesty and integrity, an ability to be empathic, whilst
maintaining professional boundaries, reliability, and only committing to a level of volunteering which is realistic, good interpersonal skills, the ability to be non-judgemental.

The duties/ activities’ for this role will include: The role requires assisting the older person to have social contact by telephoning them once a week from Beech House or other appropriate Age Concern Central Lancashire locations where equipment is available, in exceptional circumstances from the volunteers own home*.
The weekly contacts are to provide friendship that enables you to brighten someone’s day.
The role also requires you to complete and submit a written log of calls and very brief details of conversations. These are to be submitted to the Befriending Service monthly.

*For Telephone Befrienders who carry out the role from home – volunteers to check with their telephone provider that calls are free, as telephone call costs will not be refunded. Calls must take place in a private environment, not in a public place.

Training required for this role: All volunteers will receive a role specific induction with their key worker and a volunteer handbook. Volunteers for this role will be expected to attend the Safe and Sound training which incorporates GDPR awareness.

Disclosure and Barring Service Check This post does not require an enhanced DBS check.



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