Home Help

Age Concern Central Lancashire is a multi-award winning charity and one that is proud of its reputation and Lancashire based heritage amassed over  40 years.

Established in 1981, Age Concern Central Lancashire provides a wide range of quality services primarily aimed at older people and their carers within the boundaries of central Lancashire.

The aim of the Home Help service is to support our customers to live well and safely in their own home by delivering domestic cleaning and shopping.

This role supports Age Concern’s essential commercial activities, which in turn enable us to provide charitable services.

Job Title: Home Help
Department: Live Well
Reporting to: Live Well Team Leader (Home Help)
Base: Fulwood Shop
Salary: £16,722 (pro-rota part time)
Hours: 18

Please note this is ongoing recruitment and this post will close once a successful applicant has been hired. If you are interested in this role we advise applying sooner. Only successful candidates will be contacted.


To undertake a range of agreed tasks which may include:

• General cleaning duties
o Cleaning, vacuuming, dusting and polishing.
o General tidying and other light household duties.
o Washing up.
o Laundry and ironing.
• Shopping
o Supporting the customer to prepare a shopping list.
o Shopping for the customer at an agreed supermarket.
o Unpacking and putting away shopping as directed by the customer.
• Miscellaneous tasks
o Preparing or assisting with preparation of light snacks or ready meals.

• To maintain a high standard of cleaning and presentation and take personal responsibility for standard of work carried out.
• To be confident and knowledgeable in the use of cleaning equipment and materials.
• To use only cleaning material from the original container and in accordance with manufacturers printed instructions and COSHH regulations.

Customer service
• Be respectful of the customers home and their personal belongings when home visiting.
• To maintain professional boundaries between the customer and their family or friends.
• To be professional at all times and promote the organisation in a positive manner.
• To establish a relationship with customers, giving support to those under stress and providing a degree of companionship and a link with the community.
• To ensure where appropriate via the Line Manager that customers are connected into other services provided by the organisation.
• To maintain and understand the needs of the customer, referring any changes, problems or concerns to the Line Manager.
• To promote the service across the area of work to achieve new customers.

• To work with the dedicated software packages pertinent to the service.
• To maintain accurate weekly records of support given to customers.
• To submit all appropriate information in a timely manner and at the request of the Line Manager.
• To maintain contact with the Line Manager, face-to-face, phone and by email.

Other duties
• To keep up to date regarding services and activities across the organisation.
• Achieve the level of computer competency as required for the role.
• Participate in and contribute generally to the organisation’s activities, attending meetings and conferences as required.
• Participate in the organisation’s fundraising, promotions and events, working with other members of staff and volunteers.
• Undertake other duties, which may be required by the organisation that are consistent with the duties and responsibilities of the post.

The organisation is committed to support continuous professional development (CPD). There is an expectation that the post holder will complete mandatory training within the probationary period and maintain a level of competence throughout their employment with us. Training includes Safeguarding, GDPR and Health and Safety, COSHH. This list is not exhaustive.

Essential Skills and Attributes
• 3-6 months experience housekeeping or domestic cleaning in a commercial environment.
• Understands the need for professional boundaries.
• To be able to travel between customers within the timescales provided.
• Punctual, reliable and trustworthy.
• Able to manage time effectively.
• Ability to work both alone and in a team.
• An ability to demonstrate a commitment to the values and culture of the organisation and to demonstrate integrity, whilst having a positive and enthusiastic attitude.
• Professional behaviour.

For an informal discussion about the role, please contact Claire Hewitson (Head of Live Well) on 07458 016880.


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